Please read these Terms and Conditions carefully before using our platform. They clearly outline your rights, our responsibilities, and the mutual understanding between us.
Important Notice: By registering or logging in to 99 hi, you are deemed to have fully accepted these Terms & Conditions. For any questions, please support@99hi.imto get in touch.
These six topics come up the most — get the answers upfront
99 hi (hereinafter referred to as the "Platform" or "we") is an online gaming and betting service provider based in Bangladesh. These Terms & Conditions constitute a legally binding agreement between you and 99 hi.
By using the 99 hi website or mobile app, registering, or accessing any of our services, you automatically agree to these Terms & Conditions in full. If you do not agree, please refrain from using the platform.
Applicability: These Terms & Conditions apply to all 99 hi services — including the website, Android app, iOS app, and any new services launched in the future.
These Terms & Conditions are published in Bengali and shall be interpreted in accordance with applicable laws of Bangladesh. If any section or clause is deemed unenforceable, the remaining provisions shall continue in full force and effect.
99 hi offers the following services:
99 hi reserves the right to modify, restrict, or discontinue any service at any time without obligation to compensate users for such changes.
To open an account with 99 hi, you must meet the following requirements:
Creating multiple accounts will result in the closure of all associated accounts and the forfeiture of all balances and bonuses. This rule has no exceptions.
Keep your username and password strictly confidential. You are responsible for all activity carried out on your account. If you believe there has been any unauthorized access, contact our support team immediately. 99 hi will never ask for your password via email or message.
If your personal details change (phone number, email, or payment account), please notify us promptly. 99 hi will not be held responsible for blocked transactions or issues arising from outdated information.
Know Your Customer (KYC) is a mandatory part of the international financial regulatory framework. KYC verification is required before your first withdrawal on 99 hi.
Verification is typically completed within 24–48 hours of submitting all required documents. If verification fails, the account may be restricted.
Privacy Guarantee: Your KYC documents are stored with the highest level of security and are never shared with any third party. For more information, please visit our Privacy Policy Read.
99 hi supports all the most popular mobile payment methods in Bangladesh for deposits. All deposits are credited to your account instantly.
Only deposit from a payment account registered in your own name. Deposits made from third-party accounts will be returned, and the associated gaming account may be subject to investigation.
If a transaction is pending due to a technical issue or network disruption during the deposit process, contact support within 24 hours. Please keep your payment reference number on hand.
Withdrawing your winnings from 99 hi is quick and straightforward, though a few conditions apply.
For more details and guidance on withdrawals, please visit our Financial Transactions Visit the page.
99 hi offers a variety of bonuses and promotional offers. Each bonus has its own terms, which are clearly stated on the offer page.
Any of the following activities will be considered bonus abuse and may result in account suspension:
If bonus abuse is suspected, 99 hi reserves the right to cancel any bonus, investigate the account, and suspend or close it if necessary.
Please follow the rules below when placing bets on 99 hi. These rules apply equally to all users.
If a sporting event is cancelled or postponed, bets will be settled in accordance with 99 hi's established rules. In general, the original stake is refunded in the event of a cancellation.
If there is any suspicion of match-fixing or any form of corrupt activity, the relevant bets and account will be placed under immediate investigation.
To learn more about betting, visit our Betting Page visit.
The following activities are strictly prohibited on the 99 hi platform. Involvement in any of these will result in permanent account closure and, where applicable, legal action:
Funds forfeited due to prohibited activities will not be returned under any circumstances, and the right to appeal in such cases is limited.
Protecting your personal information is our top priority. 99 hi collects and stores the following data:
This information is never sold or shared with third parties. Disclosure may only occur when required by law or requested by a regulatory authority.
For full details of our data protection policy, please Privacy Policy Read the page.
99 hi believes gaming is a form of entertainment, not a guaranteed source of income. We encourage all our users to play responsibly.
If you feel that gaming is negatively affecting your daily life, relationships, or finances, please seek help. Our Responsible Gaming You'll find detailed information and helpful links on this page.
99 hi is strictly for users aged 18 and above. If you suspect a minor is using an account, please notify us immediately. We have zero tolerance when it comes to child protection.
You can close your 99 hi account at any time. Please withdraw your available balance before closing. Contact support to submit an account closure request.
99 hi may suspend or permanently close your account under the following circumstances:
An account will be marked inactive if there has been no login or transaction activity for more than 12 months. A monthly maintenance fee may be charged on inactive accounts. To reactivate your account, please contact our support team.
Our goal is to resolve all disputes promptly and fairly. The steps for dispute resolution are outlined below:
Support Email: support@99hi.im — our team is always available to assist you in Bengali.
These Terms and Conditions were last updated on January 1, 2026 You will be notified of any future changes via your registered email or SMS. Please check this page regularly.