99 hi Privacy Policy — How We Keep Your Information Safe

📄 1. Introduction & Scope

99 hi (https://99hi.im) is a trusted online gaming and betting platform in Bangladesh. Protecting your privacy is our foremost responsibility. This Privacy Policy explains how 99 hi collects, uses, and safeguards your personal information.

By visiting the 99 hi website, creating an account, using the mobile app, or accessing any of our services, you agree to the terms of this Privacy Policy. This policy is an integral part of our Terms & Conditionsand an integral part of

We believe every user has the right to know how their data is handled. That's why this policy is written in plain language — clear and straightforward, without complex legal jargon.

📥 2. Information We Collect

99 hi only collects information that is strictly necessary to operate our services and maintain security. A full breakdown is provided below:

2.1 Registration & Identity Information

2.2 Financial Information

• BKash, Nagad, or Rocket number (for payment processing)
• Bank account details (if bank transfer is used)
• Transaction history and amounts
• Deposit & withdrawal records

2.3 Technical Information

• IP address: For security and fraud prevention
• Device Information: Operating system, browser, screen resolution
• Login time and location To detect unauthorized access
• App Usage Data: Feature usage and engagement

2.4 Gaming & Betting Records

Your betting history, game preferences, win/loss records, and bonus usage are all stored. This information is used to enforce responsible gaming policies and resolve any disputes.

⚙️ 3. How Your Information Is Used

99 hi uses your information solely for the purposes listed below — it is never used for anything beyond these:

• Account management: Registration, login, identity verification, and account security
• Payment Processing: Processing deposits and withdrawals securely
• KYC verification: Verifying identity in line with international regulatory standards
• Customer Support: Resolving your issues promptly
• Security: Prevention of fraud, money laundering & unauthorized access
• Legal Obligation: Regulatory reporting and record-keeping
• Service Improvement: Improving platform performance and user experience
• Responsible Gaming: Detecting unusual gaming patterns and providing appropriate support

🤝 4. Who We Share Your Information With

99 hi does not sell your data to advertisers or data brokers. However, limited data may be shared in the following circumstances to operate our services:

4.1 Service Partners

• Payment Processors: Information required to process transactions (bKash, Nagad operators)
• KYC Verification Provider: Licensed agency for identity verification
• Game Providers: Technology partners to keep games running (no personal data shared)
• Cloud Services: Secure Data Storage Services

Every partner is bound by a strict confidentiality agreement and may only use your information for its designated purpose.

4.2 When Required by Law

Information may be disclosed due to legal obligations in the following circumstances:

• Court orders or legal notices
• Requests from government regulatory authorities
• Anti-money laundering (AML) investigations
• National security matters

🛡️ 5. Data Security Measures

99 hi uses industry-leading security technology to protect your privacy. Our security framework includes:

5.1 Technical Security

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted
• Database Encryption: Stored data is also kept in encrypted form
• Two-Factor Authentication (2FA): An additional layer of security for your account
• Firewall & DDoS Protection: To prevent cyberattacks
• Automated Threat Detection: Instant detection of suspicious activity

5.2 Organizational Security

• Strict access controls — only authorized personnel can view your data
• Regular security audits and penetration testing
• Regular privacy training for all staff
• Commitment to notify within 72 hours in the event of a data breach

🍪 6. Cookies & Tracking Technologies

99 hi uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

6.1 Cookies We Use

6.2 Cookie Controls

You can delete or block cookies through your browser settings at any time. However, disabling essential cookies may cause certain features, including login, to stop working properly.

✊ 7. Your Privacy Rights

As a 99 hi user, you have clear rights over your own data:

📅 8. Data Retention Period

99 hi does not retain data longer than necessary. The retention periods for different types of data are outlined below:

Once the retention period expires, your data is securely and permanently deleted or fully anonymized so that you can no longer be identified in any way.

👶 9. Child & Minor Protection

99 hi strictly does not provide services to anyone under the age of 18. We take a firm and unwavering stance on protecting the privacy of minors.

• Age verification is mandatory at the time of registration
• Date of birth is verified during the KYC process
• If a minor's account is identified, it will be immediately closed and all associated data will be deleted.
• If a parent or guardian has concerns support@99hi.imyou can reach us at

🔄 10. Changes to This Policy

99 hi may update this Privacy Policy from time to time. If any changes are made, we will notify you through the following means:

• Notification to registered email address
• Notice on the website's main page
• App push notifications (if enabled)
• Updating the "Last Updated" date at the top of this page

For significant changes, you will be notified at least 30 days before they take effect. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

📬 11. Contact Us

For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team:

Our support team speaks Bangla — so feel free to reach out in Bangla whenever you need help. We're always here for you.