Gaming is for fun — not stress. 99 hi believes every player deserves full control over their own play. Our responsible gaming tools and guidelines are here to help you maintain that control.
The principles 99 hi follows to ensure every player enjoys a healthy and enjoyable gaming experience
Responsible gaming means treating gaming as a form of entertainment — not a solution to life's problems. At 99 hi, we encourage every player to adopt this mindset: the money you spend on gaming is your entertainment budget, just like going to the cinema or eating out. It's money set aside for fun — losing it shouldn't affect your everyday life.
Online gaming and betting are growing fast in Bangladesh. But many players end up spending more time and money than they intended without realising it. At 99 hi, helping players stay informed and in control is part of our responsibility.
Keep in mind: Gaming should never be treated as a source of income. Every bet is an entertainment expense — keeping that in mind makes responsible play a whole lot easier.
Responsible gaming isn't just for you — it's for your family too. When you play within your limits, you protect your relationships, your financial stability, and your peace of mind. With all three in good shape, gaming can be a genuinely enjoyable experience.
We believe the easier safety tools are to access, the more people will use them. That's why all of 99 hi's protection tools can be activated in just a few clicks from your account settings.
Set a maximum duration for each gaming session — anywhere from 30 minutes to 8 hours. Once the time is up, you'll receive an automatic alert and the session will end.
Set daily, weekly, or monthly deposit limits for yourself. Lowering a limit takes effect immediately, but increasing one requires a 7-day waiting period.
Your session will automatically end once you've lost a set amount. This is one of the most effective financial protection tools available.
Give yourself a temporary break lasting from 1 day to 6 weeks. You won't be able to log into your account during this time, but your balance will remain safe.
Lock your account for 6 months, 1 year, 3 years, or permanently. No promotional communications will be sent during an active self-exclusion period.
To activate these tools, go to your account settings or contact us directly at support@99hi.imto send us an email. Our team will update your settings within 24 hours.
It's not always easy to tell when harmless entertainment starts becoming a problem. Watch out for these warning signs:
If one or more signs apply to you: Seeking help isn't a sign of weakness — it's a sign of self-awareness. It takes courage to ask for support. The 99 hi support team is always here to guide you in the right direction.
Answer the questions below honestly. This isn't a diagnosis — it's simply a way to check in with yourself.
Responsible gaming isn't about quitting — it's about playing smart. Build these 10 habits and gaming will always stay enjoyable:
If you suspect a family member is gaming excessively, don't panic — take calm, measured steps. 99 hi is here to support families too.
Parents can contact us directly to restrict or disable access to their child's account support@99hi.imto reach us. We'll verify the details and act promptly.
Seeking help is a sign of courage, not weakness. 99 hi's support team and the resources below are here for you:
Remember: you're not alone. Countless people have walked this path and returned to a healthy, happy life. Asking for help is the first and most important step.